Summary

We are launching an end-to-end warranty management solution that empowers manufacturers to speed up warranty processes, boost customer satisfaction, and streamline team workflows. We are on a mission to reduce operational costs and enhance the customer experience through our cutting-edge technology.

We are seeking an entrepreneurial and highly motivated Co-Founder and Chief Executive Officer (CEO) to bring this venture to success. The CEO will be responsible for the overall strategic direction, operational management, and growth of the company. This role requires a visionary leader with a proven track record in the consumer electronics and appliance industries, as well as deep expertise in warranty management.

The Opportunity

While a necessary cost of business, limited warranties represent a large revenue drain for OEMs, with warranty claims costing between 2-5% of net sales for manufacturers. The process of limited warranty management is extremely manually intensive for both the manufacturer and customer, with added complexity when a technician is required for repairs. These challenges have resulted in inflated operating costs for OEMs and a frustrating experience for customers.

We believe there is an opportunity to launch an end-to-end warranty management platform that is purpose-built for manufacturers. Our platform connects purchase data from every channel and provides a centralized dashboard for managing product protection, limited warranty, troubleshooting, service plans and registration.

This venture has been significantly de-risked, with product-market fit verified and a solid commercial pipeline.

Who we are looking for

We are assembling the dream team of entrepreneurs and technologists, and we are now looking for an accomplished Chief Executive Officer to lead the venture and guide the strategic vision.

If you are up for it, you will:

• Build and lead a high caliber team of “A” player early hires
• Identify leads and sign-up key clients in the consumer electronics and appliance sectors (or adjacent verticals with similar pain points)
• Develop and execute the go-to-market strategy
• Leverage your network and industry knowledge to initiate and nurture relationships with key stakeholders
• Provide overall leadership to the organization, working across all aspects and functions of the business (product, marketing, sales, tech, finance, etc.)
• Lead the fundraising efforts in collaboration with the founding team and investors
• Work closely with the investors/board

Background and experience:

• Track-record of leading a business as a CEO, President, COO, Sales Executive, or GM with P&L ownership within an organization
• Previously took a business or product from 0 to 1
• Strong experience working in the consumer electronics or appliances industry, ideally with a background working directly with internal warranty programs or extended warranties
• Strong network of brand contacts in the industry and a track record of successful partnership facilitation
• Excellent communication and negotiation skills, with the ability to present and persuade at all levels of an organization
• Strategic thinker with a hands-on approach to problem-solving and business development
• Ability to work independently in a fast-paced startup environment

Other desirable assets:

• Experience being founder/co-founder or early hire in a venture backed company
• Past experience implementing an extended warranty program for a retailer / manufacturer

What you’ll get:

• Majority of the equity in the venture
• Full flexibility to run a venture-backed business that has been significantly de-risked by an experienced Fintechs venture studio
• Continuous support from a meaningful network amongst the Diagram/Portage/Sagard ecosystem

About Diagram Ventures

Diagram is a venture builder that conceives and launches technology companies in the financial, crypto, and climate industries. We've designed a unique platform for entrepreneurs who have a proven track record or domain expertise to start their next business by combining access to venture capital investment, hands-on support, and a vast network of partners and incumbents. Since 2016, Diagram has raised $380M and launched over 25 new companies across North America. Our ecosystem is home to 200+ angel investors, including 60+ entrepreneurs with >$15B in exits and an extended global network of corporate partners, investors, and builders. Notable Diagram portfolio companies include Synctera (Series A), Tallied (Seed) and Dialogue (IPO).

Applying for this position

Diagram and its portfolio companies are equal opportunity employers. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Diagram may contact you about other possible opportunities you may be a fit for. We launch five new ventures each year and are continually excited to talk to founders and top talent who want to join us.