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Team Lead, Critical Incident Response



Montreal, QC, Canada
Posted on Tuesday, September 12, 2023

Your role as Team Lead, Trauma and Crisis

Dialogue is looking for a Team Lead, Critical Incident Response to take part in our mission to help people improve their well-being. Working closely with Marie-Laurence Laroche-Tanguay, Service Operations & EAP Manager, your role will be to manage a team of trauma counsellors, while supporting the growth of our services and external network. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you’ll be doing:

  • Managing a team of 5 trauma counsellors
  • Overseeing the quality of the 24/7 services provided to our clients
  • Developing strategies to maintain a high level of customer satisfaction and closely monitoring intervention speed
  • Growing and maintaining our external network of trauma specialists
  • Finding ways to automate tasks to improve our business efficiency

We’d love to hear from you if you have:

  • Experience with post-traumatic intervention, suicide and crisis intervention, and management coaching
  • The capacity to communicate in French and English, both written and spoken
  • Strong communication and team management skills
  • The ability to manage competing priorities in a fast-changing environment
  • The ability to analyze operations and build improvement plans

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

  • A comprehensive benefits plan for our part-time (21+ hrs) and full-time employees
  • Unlimited access to a variety of Dialogue's programs for you and your immediate family
  • 3 weeks of vacation, 10 sick days, 3 wellness days, and 1 paid volunteer day for our full-time employees
  • A flexible schedule and a hybrid work approach
  • A team of bright, hard-working, and caring people to foster your growth!

About Dialogue

Dialogue is the #1 virtual care provider in Canada. We’ve helped more than 48,000 organizations up their wellness game through our Integrated Health Platform™, which offers a wide range of services, including primary care, mental health, employee assistance program (EAP), and wellness. Discover the true definition of humanized healthcare™ with our team to guide you at every step of the way.