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Mental Health Specialist (ER & Crisis)



Posted on Friday, June 28, 2024

Mental Health Specialist (ER & Crisis)

Your role as Mental Health Specialist (ER & Crisis)

Dialogue is looking for a Mental Health Specialist (ER & Crisis) to take part in our mission to help people improve their wellbeing. Working closely with Marie-Laurence Laroche-Tanguay, Interim Manager, Mental Health Specialist, your role will be to support and provide a high-quality experience to Dialogue members. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

A Mental Health Specialist (ER & Crisis) can have a background/experience in social work, crisis intervention and/or short-term coaching. They are specialized in mental health and provide an empathetic approach to interventions. They provide comfort and create a safety net with patients feeling particularly unwell.

What you’ll be doing:

  • Help de-escalate patients' sense of distress so they are able to continue with the intake process
  • Contact patients who indicate/present an imminent risk to their life or that of others during triage
  • Complete suicidal and homicidal risk assessments
  • Ensure that patients are not in danger and help them create safety plans
  • Complete patients' navigation to other resources complementary to our services
  • Grow our bank of pamphlets aimed at mental health concerns
  • Responsible for patient safety in your member-facing role

We’d love to hear from you, if you have:

  • A bachelor's degree in a mental health or human relations field
  • 2+ years of intervention experience related to mental health services
  • Comfortable managing suicidality and assessing risk factors
  • A very good knowledge of crisis, emergency and mental health resources
  • A desire to work in an environment that encourages autonomy, professionalism and versatility
  • Attracted by an innovative environment, as well as an ease with computer tools

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

  • A fully funded benefits plan for our part-time (21+ hrs) and full-time employees
  • Unlimited access to a variety of Dialogue's programs for you and your immediate family
  • 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day for our full-time employees
  • A flexible schedule and a hybrid work approach
  • A team of bright, hard-working, and caring people to foster your growth!
  • Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. We’ve helped more than 48,000 organizations up their wellness game through our Integrated Health Platform™, which offers a wide range of services, including primary care, mental health, employee assistance program (EAP), and wellness. Discover the true definition of humanized healthcare™ with our team to guide you at every step of the way.

Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact