Your role as Member Success Advocate

Reporting to Alice Brovkin, Manager, Customer Success, the mission of the Member Success Advocate is ensuring the satisfaction of our beloved customers and members.

What you’ll be doing:

• Assisting members in managing their Dialogue account
• Effectively and appropriately handling customer queries in order to increase customer loyalty
• Acting as a voice of our members by providing valuable insights into our product, engineering, customer success and medical teams
• Building relationships and trust with members through open, empathetic and interactive communication

We'd love to hear from you if you have:

• You have a college or university diploma
• You demonstrate ease in building positive interpersonal relationships
• You have exceptional communication skills (spoken and written) in French and English
• You are very detail-oriented and impressively resourceful
• You are comfortable managing various tasks and solving problems in a timely and calm manner
• You are motivated by an environment that promotes positivity and creative problem solving
• You have experience working in customer service, communication, sales or any related experience

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

• A fully funded benefits plan, including a wellness reimbursement program
• Unlimited access to a variety of Dialogue’s programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices
• Access to a custom learning program, including an allocated budget for continuous external training
• Short and long-term incentive plans
• An optional parental benefits program
• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact
Community
Growth
Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.