Your role as Director of Software Development - Platform

Reporting to Steve Mercier, Vice-President of Engineering - Platform, you’ll be working on Dialogue’s Integrated Health Platform™, and more specifically leading the Platform teams. Some examples of platform capabilities are events systems, authorization systems (ex: openFGA), monitoring and alerting capabilities, k8s clusters for applications and services deployments, etc.

Directors of software development at Dialogue put their engineering expertise and management experience towards the success of their teams in delivering solid software products, solutions and technology. You will inspire, support and promote the growth of your team members. Your skills at managing internal and external stakeholders, managing projects, costing and budgeting will be put to good use. You and your teams will join the Platform group in designing and building technically innovative solutions that empower our Integrated Health Platform™. In many ways, you will be seen as a Technical Product Manager for the Platform.

People who depend on Dialogue for a highly scalable, performant and reliable platform benefit directly from the work you’ll do. You’ll be a primary driver in building a culture with strong engineering values and goals.

What you’ll be doing:

• Lead, mentor, and grow a high-performing platform engineering team while managing performance and career development
• Foster a culture of collaboration, innovation, and continuous improvement
• Oversee two ScrumBan teams with tech leads, ensuring timely delivery of high-quality software aligned with company goals
• Provide architectural guidance, ensuring long-term platform viability and participation in architecture discussions
• Collaborate with leadership on personnel allocation, project management, and cross-functional initiatives
• Oversee the DevOps guild, promoting best practices across the engineering organization
• Stay hands-on enough to coach and mentor team members
• Define and execute the long-term vision for platform infrastructure and software tools
• Act as a Technical Product Manager, aligning platform needs with company roadmaps and client commitments
• Improve engineering velocity and quality using KPIs like DORA and SPACE metrics
• Ensure platform availability, reliability, and scalability with CI/CD best practices, performance monitoring, and optimization
• Manage budget and resources efficiently, including cloud infrastructure procurement and cost tracking
• Oversee security, risk management, and compliance, including authentication, authorization, and bug bounty programs
• Communicate platform health, progress, and priorities to senior leadership and stakeholders, ensuring alignment across teams

We'd love to hear from you if you have:

• Relevant work experience, including management experience
• A proven track record of performance in a role with similar responsibilities
• Strong leadership skills
• A strong DevOps/SRE mindset coupled with good Agile reflexes (teams are using ScrumBan processes)
• The ability to process and synthesize information
• A focus-driven mindset that gets things done and works on what matters
• Strong communication skills and the ability to adapt to different audiences, including external clients and internal stakeholders
• Strong interest in technical work and desire to code (fyi, our main techs are Python, Terraform, k8s)
• A burning desire to have an impact on people’s life
• Healthcare knowledge is a plus
• B.S., M.S., or Ph.D. in Computer Science or related technical field a nice to have

• A fully funded benefits plan, including a wellness reimbursement program
• Unlimited access to a variety of Dialogue’s programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices
• Access to a custom learning program, including an allocated budget for continuous external training
• Short and long-term incentive plans (on applicable roles)
• An optional parental benefits program
• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.