Company Description

Lyteflo provides a one-stop shop for EV solutions, enabling dealerships with the data and tools they need to sell EVs faster. Powered by our comprehensive EV Data Engine, our EV Revenue Platform employs first and third-party data to deliver conversion and merchandising solutions. Our products integrate seamlessly with dealership websites and in-store processes to accelerate EV sales, paving the way for the future of automotive retail.

Role Description

This is a full-time in-office position for our first Customer Success Manager located in Toronto. We’re looking for a dynamic individual to support our customers' success with Lyteflo - launching accounts, building relationships, solving customer problems, and enabling our customers to get maximum value from our solutions.

Responsibilities

• Oversee onboarding and post-launch activities for customers
• Conduct training for customers to maximize user enablement and adoption
• Manage post-launch customer support
• Ongoing reporting to communicate performance to customers
• Using data and customer feedback to optimize customer experience and performance
• Develop repeatable processes for launch and post launch activities
• Develop and report on customer retention metrics that support the success of Lyteflo

Why work at Lyteflo

• As our first hire in support/customer success, you’ll have the space to create and execute a vision from scratch for the support function
• High personal growth in a fast-paced environment
• Work side-by-side with industry veterans with a successful track record
• Competitive salary + equity options
• Opportunity to make a big impact on the company and customers

Why NOT to work at Lyteflo

• You prefer a stable, predictable workflow to the frenetic pace of a startup
• You like to be told what to do, rather than figure it out for yourself
• You prefer to be measured on activity rather than outcomes
• You don’t like taking calls or responding to emails outside of 9 - 5

Requirements

• 2+ years experience in the automotive industry
• 2+ years experience in technology
• Must be available to work out of the Company’s Toronto office
• Must have a positive and optimistic attitude

Lyteflo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, or other status.