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Customer Success Manager (Europe)



Customer Service, Sales & Business Development
Posted on Tuesday, January 23, 2024

We are looking for an experienced Customer Success Manager to join the team and support our rapid growth in Europe . You will partner closely with analysts, product, engineering and business leaders to drive the successful adoption of Novisto to help customers realize the business value of our partnership and offerings. the expansion and engagement of our growing customer base.

Your responsibilities will include:

  • Partnering with customers to define success and to build a joint plan with defined objectives, milestones and metrics needed to achieve their goals.
  • Creating deep relationships with your customers and understand their evolving business needs
  • Designing and executing programs to expand and deepen Novisto usage and satisfaction across your customers, including training, enablement, evangelism, and customer internal marketing initiatives;
  • Managing the customer projects (scope of work, roles and responsibilities, deliverables, timelines) with clear status reporting, pro-active challenges identification and resolution by working with cross-functional teams
  • Influencing the positive evolution of our product by sharing insights with the team which thoughtfully represent our clients' needs, wants, and desires for our product;
  • Serving as the liaison between the client and the product organization to manage client’s expectations, share Novisto’s product roadmap with the client portfolio;
  • Showcasing the compelling impact on your clients' business made possible by their use of Novisto, and share those stories internally.

What we are looking for:

  • 5+ years of relevant work experience in building and managing high performing Customer Success or Account Management teams or experience in Project Management
  • Deep caring about customers and a natural ability to empathize with and advocate for them;
  • Passion for the ESG industry;
  • Strong communication and presentation skills in English (French is an asset)
  • Ability to independently prioritize work and autonomously managing a large workload;
  • Track record of excellence; demonstrated excellence in work;
  • Structured and analytical approach to any work plan;
  • Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
  • Startup, software development industry and-or SaaS experience

What we offer:

  • The opportunity to join an early stage, well-financed company
  • The chance to have an impact by promoting a product that is bringing positive change in society
  • Generous health benefits
  • The opportunity to visit our office in Montreal